Why Chose TAT ABT Motors Madurai ?
24Oct
🚛 Tata Motors' Digital Revolution: Celebrating National Customer Care Day with Innovation and Commitment
🚛 Tata Motors’ Digital Revolution 2025: Celebrating National Customer Care Day with Innovation and Commitment
ABT Tata Motors celebrates National Customer Care Day with cutting-edge digital innovations like Fleet Edge, Mileage Saarathi, and PSF Chatbot—enhancing customer experience across Madurai, Coimbatore, Tirunelveli, and beyond.
1. Celebrating National Customer Care Day — October 23
At ABT Tata Motors, we proudly celebrate National Customer Care Day on October 23 — a day dedicated to appreciating our loyal customers who drive our success.
This special occasion honors you, our valued customers, for your trust and partnership, and also recognizes the hard work of our Customer Care and Service Teams who go above and beyond to ensure your vehicles stay on the road — strong, efficient, and dependable.
Your feedback fuels our innovation, and your satisfaction remains our top priority.
2. Driving the Digital Revolution in Customer Experience
Tata Motors is leading a digital transformation across the commercial vehicle industry, setting new benchmarks in customer experience and fleet management.
From AI-powered diagnostics to real-time tracking, Tata Motors is leveraging technology to empower fleet owners and enhance after-sales service.
Here’s how these powerful digital tools are revolutionizing the industry:
3. Fleet Edge – Smart Fleet Management Powered by AI
Fleet Edge is Tata Motors’ advanced connected vehicle solution that provides data-driven insights into your fleet’s performance.
It monitors driving patterns, fuel efficiency, and vehicle health in real time — helping you make smarter business decisions and improve profitability.
Using AI and machine learning, Fleet Edge optimizes your fleet’s performance and ensures maximum uptime and minimum operating costs.
4. Mileage Saarathi – Driving Efficiency and Savings
Mileage Saarathi is designed to help fleet owners and drivers improve fuel economy through intelligent insights.
It compares driving behavior with benchmark data, offering recommendations that promote fuel-efficient driving and lower maintenance costs — helping you save more on every trip.
5. Workshop Automation – Real-Time Service Transparency
Tata Motors’ Workshop Automation System brings transparency and speed to your service experience.
It provides live updates on your vehicle’s service status and progress, allowing you to track everything digitally. This ensures faster turnaround times and greater convenience for customers waiting in the lounge or on the go.
6. Tata Alert (QRT) – Quick Response Team 24x7
Breakdowns can happen anytime, anywhere — but Tata Alert ensures you’re never alone.
This digital roadside assistance platform instantly raises breakdown alerts, assigns a Quick Response Team (QRT), and tracks the process live until resolution.
With 24x7 availability, Tata Alert minimizes downtime and gets your vehicle back on the road faster than ever.
7. Customer Success Centre (CSC) – 24/7 Digital Support
The Customer Success Centre (CSC) is an industry-first, 24/7 live video support hub that connects technicians to Tata Motors experts in real-time.
It enables live fault-code tracking, technical assistance, and troubleshooting support, ensuring quicker service resolutions and enhanced workshop efficiency.
8. PSF Digital Chatbot – Seamless Feedback for Better Service
The PSF Chatbot is a revolutionary feedback collection tool that empowers customers to share insights with ease.
With its intuitive interface, it helps ABT Tata Motors collect actionable feedback, improve service quality, and boost customer satisfaction — all in just a few clicks.
9. Building a Future of Connected Customer Care
With these innovations, Tata Motors is shaping the future of connected, intelligent, and customer-focused service.
From predictive maintenance to real-time data analytics, Tata Motors continues to redefine excellence in fleet management and after-sales service.
10. A Message from ABT Tata Motors
On this National Customer Care Day, we at ABT Tata Motors extend our heartfelt gratitude to every customer who trusts and supports us.
Your partnership drives our progress, and your satisfaction inspires us to serve you better — today and always.
💙 Thank you for choosing ABT Tata Motors — Better Always.
📍 Our Branch Locations
We’re proud to serve you across a wide network of branches throughout Tamil Nadu:
Madurai | Dindigul | Tirunelveli | Nagercoil | Virudhunagar | Theni | Coimbatore | Tirupur | Erode | Nilgiris | Pollachi | Udumalapet | Mettupalayam | Karur
Wherever you are, our team is ready to assist you with world-class service, genuine Tata parts, and end-to-end fleet support.
📞 Contact Us
For Bookings & Enquiries: +91 73581 00236
🌐 Visit us online: www.abttatamotors.com
